Cancellation and refunds

Plain language, deliberately. Last updated 22 July 2026.

Cancelling a plan

You can cancel from your account page at any time, no conversation required. The month you have already paid for runs to its end — you keep its credits and its plan benefits until then — and no further charges are made after that. Nothing you built is touched: your apps stay online and every credit you hold stays in your balance.

How delivery works

Everything we sell is delivered digitally and instantly. Credits from a plan payment or a top-up appear in your balance the moment the payment succeeds — there is nothing to ship and no delivery window.

Refunds

Credits are a prepaid balance for AI work that is performed, and paid for by us, the moment you use it. Because of that, credits that have been used are not refundable, and unused credits do not expire — they wait for you instead of needing a refund.

Two situations where we will put money back on your payment method, in full:

• You were charged and the credits did not arrive — a payment captured with nothing delivered is refunded or fulfilled, your choice.
• A duplicate charge for the same purchase — the duplicate is refunded as soon as we see it or you tell us.

Anything else, write to us — a real person reads it, and we err on the side of the customer. Approved refunds are returned to the original payment method, typically within 5–7 working days of Razorpay processing them.

Reaching us

hello@codenicely.in · +91 8109109457 · CodeNicely Software Services LLP, 2nd Floor, House, 106/3, Avanti Vihar Rd, Geetanjali Nagar, Sector - 3, Shankar Nagar, Raipur, Chhattisgarh 492004.

This document is written to be readable rather than exhaustive, and has not yet been reviewed by a lawyer.